10 Business Tips for Young Salon Owners

How young bosses can manage staff smartly and empathetically.

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The dream for many is to open their own salon, gain a loyal clientele and garner success. Some nail techs harbor this career ambition from an early age, and some actually make it a reality before they even reach 25. However, being a young boss comes with a laundry list of challenges—some of which are forced upon them due to ingrained societal biases. The resultis self-doubt that can plague the young owner before she even opens her doors. “I was concerned that I wouldn’t be taken seriously because of my lack of experience managing a team. I was worried that I would lack authority and people might see me as a bit of a pushover,” says Emily Jin, age 26, owner of Milly Nail & Jin Acupuncture in Brighton, United Kingdom. This line of thought can lead to what Jon Hill, Chairman and CEO of The Energists, an executive search and recruiting firm, calls the “proving period.” “The issue, I think, is that young bosses are more likely to internalize this reasonable skepticism from their team and feel pressure to prove themselves as competent, which can often backfire because it shifts the focus away from the success of the team and makes it all about the boss,” he says. “That kind of ‘me-centric’ approach is never going to be received well by a team, no matter the boss’ age.” So, how does a young manager push aside biases, take the focus off of her and lead her team with conviction so that staff and boss feel fulfilled? Here, young salon managers and veteran recruiters lend advice on how to navigate this tricky situation.

1. Come Prepared

研究是你的朋友。获取您需要建立业务的每一点信息,直到如何洽谈。知识是力量,正如索菲商业,23岁,涅瓦那的所有者,位于苏格兰东北苏格兰副央行,也发现了艰难的方式 - 即使您使用公用事业公司。“由于我的年龄,他们绝对利用了我,”她的重新打开了。她的建议:尽可能多地参加桌面。在线寻求来自沙龙所有者或研究信息的指导,以便您的年龄将是一个数字 - 甚至在谈判中也是一个威慑力。

2. Find a Mentor

而互联网无疑提供了一个丰富的advice for the young manager, Carla Hatler, owner of LACQUER nail studios in Austin, Texas, recommends leaning on a mentor. Hatler, who became a young salon manager at 27, says, “It’s invaluable to have someone who can guide you and give you tough feedback when you need to hear it. It has to be a two-way street, though.” Open yourself up to feedback and constructive criticism, and let your mentor know about your achievements and failures. “Most people who have been through the trials and tribulations of being a young manager or salon owner don’t want to see others make the same mistakes they did, so if someone you respect in your industry is willing to mentor you and give you advice—listen!” Hatler says.

3.当你错了时承认

青年可能会让你觉得自己需要证明自己,这可以在比目鱼时逃跑。“由年轻人管理的工作人员,特别是想知道他们的经理在她犯了错误时,他们有成熟,以便承认,”哈特勒说。通过承认错误,您将建立信任。此外,哈特勒的原因,承认您的错误显示您有足够的信心才能承认错误,然后纠正它。“这就是我们所有人都希望从我们的团队中看到的东西,所以为什么不为我们想要的行为来模拟我们想要的行为?”哈特勒问道,

4. Don’t Be Shy About Your Age

随着年轻人来到这个“年龄” - old问题:“你多大了?”你的泡沫员工是否应该得到一个答案?答案:是的 - 有一些警告。“我诚实地回答了这个问题,”乔治亚赖特,26岁,在英国汉普郡汉普郡的新米尔顿的工作室主人。“我这样做是因为我为我的年龄达到了成就而自豪,我不想隐藏。这对我来说这是一个如此巨大的积极态度,虽然我对员工有一些艰难时期,并且是一个老板,我从中拍了这么多,热爱我现在的位置。“符合您的年龄符合您所学到的态度可以让员工知道是的,你承认你的年轻人,但你也相信自己是一个老板 - 他们也可以。

5. Remember Who’s Boss

When Bárbara Pereira, owner of Heirs of Venus in Lisbon, Portugal, decided to bring on employees at age 22, she thought of them as friends first and staff second—a mistake she soon regretted. “It’s hard to start setting boundaries a few months into the job when you should have set them from the start!” she laments. “I think the lines can be very easily blurred when you become too friendly and close with your staff,” agrees Wright. One of Pereira’s employees, who had nearly nine years’ experience on her, exploited the friendship, refusing to listen to Pereira’s lead—and, because Pereira had invested in the friendship, she didn’t want to rock the boat. Wright warns that young bosses should prepare themselves for some painful “breakups” in those first years if they don’t draw a line between friendship and healthy staff relationships. “You’ll want to establish a clear hierarchy in the salon right from the start,” she advises.

6. stand Your Ground

“Don’t let employees use their age as a way to demean or belittle you,” warns Hatler. “I’ve been on the receiving end of this before and almost always it’s a cover-up for some type of insecurity.” Do some self-reflection: When you understand your strengths and weaknesses, and are consistent and fair in your management style, age becomes inconsequential—and you can say as much when veteran techs use their age as leverage. “I’d say consistency and follow-through are the most important things any young boss can do to establish credibility and trust,” Hatler says.

7.向您的员工学习

没有人喜欢禁忌。“我喜欢说,”是老板,但不要是Bossy!“Pereira股票。“请记住,没有人知道一切;如果你给他们使用他们的声音,你会从员工那里学到很多东西。“将投资人员的年代视为行业的巨大知识。“我发现我已经从老年人那里学到了一些有价值的东西,因为他们的经历不同于我,”Wright说。据招聘公司内联的公司董事总经理保罗法国人,据保罗法国董事总经理保罗法国人依据,寻求退伍军人员工的思想和指导尤为重要。“资深人员需要感到听到,也许比其他工人更多。询问他们的投入每次都可以帮助扩散你的老员工可能拥有年轻经理的刻板印象,“他分享。

8. Encourage Growth For All

在壁橱上,“如果老兵员工可以改善一些东西,请帮助他们到达那里。佩雷拉说,告诉他们你是一个努力工作的真正人,希望他们与你而不是在你身后工作,“Pereira说。晋将询问她的退伍军人展示他们多年来一直在收购的提示和技巧,并保持开放的思想,这些思想可以更广泛地融入沙龙。但金也希望她的退伍军人工作人员继续学习。“我要求他们对新趋势的看法,并向他们展示我想如何向沙龙介绍它们。我确保他们知道我是否会重视他们的工作,无论是新的还是不是新的,而且我们都在一起,因为美容改变,“她说。

9. Never Make Age-Based Assumptions

Making assumptions that the older generation doesn’t know the trends or new techniques is a surefire way to alienate them. After all, as Goodwin points out, “Everyone was new at some point!” Like Jin, Goodwin suggests working as a team to learn everything together—age notwithstanding. “As a team, we encourage each other to try new things, whether it be using an online booking system together instead of having paper appointment books or trying out new trends and using each other as models and helping each other grow our businesses through social media,” Goodwin says.

10.最后:轻松自己

Young entrepreneurship should be celebrated, so don’t be too hard on yourself. Put trust in your abilities, enforce rules, set boundaries and soak up as much experience as you can from those around you. “As a younger boss, you’re naturally inexperienced in certain areas, but you need to learn that experience will only come with time, and that it’s OK to not know everything,” says Wright, who just opened a bigger salon and admits she’s still learning every day. Mistakes will happen along the way—and that’s OK. “Don’t be afraid to make mistakes; all of the most successful people do! And if you’re not, you’re not trying hard enough,” shares Goodwin. Use each mistake as a teachable moment, and you’ll earn trust from not only your team, but from your clients, too.

The old adage, “Age is just a number,” is true—if you put in the hard work to learn, be open to suggestions and criticism, and lead with positivity. “We created such a positive atmosphere that we often forget who’s the oldest and the youngest,” says Pereira. “When clients come in, if they booked through the salon’s Instagram, they have no idea who’s the boss. Everyone is treated equally!”

Karie L. Frost is freelance writer, copywriter and artist living in Glastonbury, Connecticut.

与年轻的老板合作的提示

You’ve paid your dues, working a decade—sometimes several—to get where you are. But your boss is young, and you can’t help but feel superior. Here, Hill and French help you ease into this power dynamic gracefully.

descending language.”

For the full article, check out Nailpro's May/June digital magazine.

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